Outcome View report

Overview

The Outcome View report enables you as a Function Manager, to use Outcome related KPIs (Key Performance Indicators) to evaluate various key metrics which contribute towards the whole Outcome. These key metrics include data such as how long Workgroups spend working on the Tasks and Task Groups that contribute to the Outcome. You can drill-down into each Outcome/Task Group to gain deeper insights for the completed Tasks and Outcomes.

To utilise this report your organisation will need to have completed the administration activities related to creating Outcomes.

 

Workgroup

Select the workgroup that you would like to view the report for from the drop-down menu.

Outcome / Task Group

Select the Outcome that you would like to report on from the drop-down menu.

Duration Start Date / End Date

The Outcome View report displays data by month. Select the last month of data you would like to report on by clicking on the calendar icon and then the Duration (up to a maximum or 3) to indicate how many months of data you would like to include in the report. When you enter the Duration and End Date the Start Date will update automatically.

View Report

Once you have set you parameters click here to view your report.

 

 

 

The tiles at the top of the report give you a summary view of the Outcome you have selected to run the report for across all the chosen workgroups.

Number Completed

Displays the total number of the selected outcome that was completed in the period being reviewed. This is based on the Work Out value against the core task set as the Outcome Value Task during the outcome setup.

Number Completed by Working Day

Displays the average number of outcomes completed per day based on the total number completed/working days in the period being reviewed.

Unit Time

Displays the average time taken to complete an outcome based on the number of each core task completed per outcome and its associated standard time.

Touch Points

Displays the average number of times an outcome is touched based on the total number of core tasks completed and the total number of outcomes.

 

 

 

The Where has time been spent section illustrates the proportion of total work required to complete an outcome that each core task accounts for in a Treemap.

 

 

The where is work being done section allows you to review the total number of outcomes each workgroup contributed as well as the total hours of work out that were required to complete the outcomes.

 

The outcomes details table provides a of the effort required to complete an outcome in time and touches for each core task.

View Options

You can view outcome details either by the number of times each core task was completed per outcome or by the amount of time spent per core task per outcome. To view by touches, select Touch Points from the drop-down menu to view by time select Unit time.

Search

You can search for specific core tasks and reduce the information displayed in the table by typing a full or partial task name into the search box.

Export

Click here to export the details data to Excel.

Outcome / Task Group

You can view outcome details either by the number of times each core task was completed per outcome or by the amount of time spent per core task per outcome

Monthly Values

For each month included in the report you will see either the touch points per outcome based on total outcomes / items of work out for each task or the Unit time per outcome based on total outcomes / items of work out x standard time.

Total

The total column will display the same data as is in each month but for the reporting period as a whole.

 

In this example EWS Mortgage Accounts is the overall outcome and beneath that there are 2 sub outcomes EWS Mortgage Accounts New Applications and EWS Mortgage Account Amendments. This represents a single outcome of managing the mortgage accounts that is fed by 2 processes, creating new accounts, and amending existing ones.

At the highest level the Outcome Details table will display the outcome data at an overall outcome and then sub outcome level.

You can expand this information to view core task level data by clicking on the icon next to each sub outcome.

 

 

 

For more information on...

Calculations

See Key Equations
Frequently Asked Questions See FAQs